Privacy Policy

1. Scope

This Privacy Policy explains how IgnitedMinds Academy, powered by Mindlogicx Limited, collects, uses, stores, shares, and protects personal data when users visit the website, submit an enquiry, register for a program, log into the learning platform, attend counselling, participate in classes, or otherwise interact with the academy.

This Policy is intended for prospective students, enrolled students, parents or guardians, institutional partners, faculty, website visitors, and any person who contacts the academy through its website, phone, email, WhatsApp, social media, or admission channels.

2. Information We Collect

• •Identity and contact information such as name, email address, mobile number, city, institution, and class or qualification.
• •Admission and counselling information such as exam interest, program preference, academic background, career goals, counselling notes, and follow-up history.
• •Account and usage data such as login credentials, device information, browser data, IP address, timestamps, pages visited, session activity, and LMS usage logs.
• •Academic and service data such as attendance, assignments, test attempts, performance analytics, mentoring records, doubt-resolution history, and student support interactions.
• •Payment and transaction details such as fee payment status, invoice details, and payment gateway references. Card or banking credentials should be processed by authorized payment partners and not intentionally stored by the academy except where lawfully necessary.
• •Communication records including emails, calls, WhatsApp chats, contact-form submissions, webinar registrations, and campaign response data.
• •Minor-student information, where relevant, together with parent or guardian contact details and consent information.

3. How We Collect Information

• •Directly from users through forms, applications, registrations, counselling requests, support messages, and payments.
• •Automatically through cookies, analytics tools, log files, and platform activity when users browse the website or use the LMS.
• •From parents, guardians, institutions, referral partners, or authorized representatives where admissions or school and college programs are involved.
• •From lawful third-party platforms such as payment gateways, communication tools, webinar tools, CRM systems, or social media lead forms.

4. Purposes of Use

• •To respond to enquiries, schedule counselling, and process admissions.
• •To create and manage student accounts and enable course access.
• •To deliver live classes, recorded classes, mentoring, tests, progress tracking, and student support.
• •To communicate important academic, technical, administrative, payment, and policy updates.
• •To personalize learning journeys, monitor engagement, and improve academic outcomes.
• •To maintain safety, prevent abuse, investigate misconduct, and secure the platform.
• •To generate internal analytics, service reports, and program improvement insights.
• •To comply with legal obligations, court orders, audit requirements, and internal governance controls.

5. Legal Basis and Consent

Where applicable, data is processed on the basis of user consent, performance of a contract, legitimate educational and business interests, compliance with law, and protection of platform integrity. By submitting forms or using academy services, users consent to the collection and use of data in accordance with this Policy. For minors, the academy may rely on parent or guardian consent or institutional authorization, as applicable.

6. Sharing of Information

• •Within Mindlogicx group entities and authorized academy teams on a need-to-know basis.
• •With service providers supporting hosting, LMS operations, analytics, email, SMS, WhatsApp, cloud storage, payment processing, customer relationship management, or technical support, subject to confidentiality and data-protection obligations.
• •With faculty, mentors, academic coordinators, counsellors, or institutional partners only to the extent necessary to deliver services or manage programs.
• •With regulators, law-enforcement authorities, courts, auditors, or government bodies where disclosure is legally required or reasonably necessary to protect rights, safety, or legal compliance.
• •In connection with business restructuring, merger, acquisition, or transfer of services, subject to lawful safeguards.
• •The academy does not sell personal data as a standalone commercial product.

7. Cookies and Tracking Technologies

The website and connected systems may use cookies, pixels, and similar technologies to remember sessions, understand traffic patterns, improve user experience, measure campaign performance, and support security. Users may manage cookies through browser settings, but disabling some cookies may affect functionality.

8. Communication Preferences

By submitting an enquiry or registering with the academy, users may receive calls, emails, SMS, WhatsApp messages, or other communications related to admissions, counselling, onboarding, schedules, academic support, fees, and relevant program information. Promotional communication preferences may be changed by contacting the academy. Service-critical communications may still be sent where required for enrolment or course delivery.

9. Data Security

The academy uses reasonable technical, administrative, and organizational safeguards to protect personal data against unauthorized access, misuse, loss, alteration, and disclosure. However, no internet-based system is completely secure, and therefore absolute security cannot be guaranteed.

10. Data Retention

• •Enquiry data may be retained for admissions follow-up, analytics, and record-keeping for a commercially reasonable period.
• •Student account, academic, and financial records may be retained for the duration of enrolment and for additional periods needed for audit, legal, operational, or academic purposes.
• •Support and communication records may be retained to manage disputes, improve service, and maintain compliance.
• •Where deletion is requested, the academy may retain limited data where required by law, security needs, payment verification, or legitimate record-keeping.

11. Rights of Users

• •To request access to personal data held by the academy, subject to lawful limitations.
• •To request correction or updating of inaccurate or incomplete information.
• •To request deletion, restriction, or withdrawal of consent in situations where such requests can lawfully be honored.
• •To opt out of non-essential promotional communication.
• •To raise concerns regarding privacy handling through the contact details listed in this Policy.

12. Children and Minors

Because the academy may offer programs for school and college students, some users may be minors. In such cases, the academy may collect and process limited student and parent or guardian data for admissions, communication, academic delivery, and student safety. Parents, guardians, or institutions providing student information must ensure they are authorized to do so.

13. Third-Party Links and External Platforms

The website may contain links to external websites, social media platforms, video platforms, messaging tools, payment partners, or third-party stores. Once a user leaves the academy-controlled environment, the privacy practices of those third parties apply separately. The academy is not responsible for the privacy practices of external sites or services.

14. Policy Changes

This Privacy Policy may be updated from time to time to reflect operational, legal, technological, or business changes. The revised version becomes effective upon posting on the website unless stated otherwise. Continued use of the services after an update constitutes acceptance of the revised Policy.

15. Contact

For privacy requests, corrections, concerns, or notices, users may contact the academy through the details below.